• Modernized visual design – The Web Portal now features a cleaner, more polished look to make daily use smoother and more enjoyable.
  
  
• Simplified navigation bar – Switching between Companies, as well as managing both Company and Account settings, is now more intuitive.
  
  
• Upgraded Client Directory – A new standalone filter below the Clients list makes it simple to view only Clients with unattended access.

Foundational Upgrades for Future Features

The improvements aren’t just cosmetic. The redesign introduces a new framework that supports upcoming functionality, including:

• Contact grouping – Soon you’ll be able to arrange clients and workstations into flexible groups, helping you manage them by team, department, or priority.
  
  
• Enhanced Operator access controls – More detailed permissions are on the way, allowing you to assign roles or restrict data access with greater precision inside your Company.
  
  
• Improved Company management – From multi-team oversight to ownership transfers and cross-organization collaboration, new tools will simplify complex administrative tasks.

...and much more

This redesign also prepares the platform for future enhancements like advanced reporting, integrations, and other powerful capabilities. Expect faster, more efficient ways to manage contacts, support clients, and scale operations.

The new Web Portal has already been rolled out to all users. To experience it, simply log in to your HelpWire account and explore the refreshed interface. As always, we’d love to hear your thoughts on the new design and which features you’re most excited about – share your feedback through support or directly within the portal.

— The HelpWire Team

Operators can now initiate remote sessions on Windows machines using administrator credentials, even when the client on the other end lacks admin rights.

This enhancement enables deeper system-level access for installations, configurations, and maintenance without requiring the client’s intervention.

Dark Mode for the Web Portal

The HelpWire Web Portal now supports a dark theme, offering users a more comfortable visual experience. The new theme can be toggled on in the user’s account settings.

Server Optimization

As HelpWire’s user base expanded rapidly in recent months, the team made the strategic decision to prioritize server-side optimization. They were able to improve performance, reduce latency, and strengthen the platform’s capacity to support ongoing growth.

Coming Soon

Background Auto-Updates for Unattended Clients

One of the most requested features is now in development: seamless background updates for unattended remote devices. This will allow operators to keep client systems current without manual intervention or client-side participation, eliminating a key pain point for IT support teams.

Company Ownership Transfer

To better support organizational transitions, HelpWire is adding the ability to transfer company ownership within the Web Portal. This will allow existing admins to assign ownership to another user, improving account management flexibility for larger teams and evolving businesses.

These updates mark another step forward for HelpWire as it continuess to scale and refine its remote support offering. The team remains focused on delivering high-impact features that improve usability and reduce operational friction.

• Work Anytime, Anywhere: Access your office or home computers with ease, ensuring you stay productive no matter where you are.
• Simplified Server Management: Manage remote servers efficiently without needing to be on-site.
• Reliable Client Support: Provide assistance even when your clients are away from their devices.

How to Set Up Unattended Remote Access

Setting up Unattended Remote Access is simple and fast:

1. Log in to your HelpWire account.
   
   
2. Send the HelpWire Client app link to the remote client as usual.
   
   
3. The client downloads and installs the HelpWire Client on their device.
   
   
4. From your HelpWire Operator app, initiate a remote connection.
   
   
5. The client approves the connection, enabling the session.
   
   
6. In the Web Portal, select “Request Unattended Access.”
   
   
7. The client approves Unattended Access with a single prompt. After this, you can connect anytime without further permissions, provided the device is powered on and online.

Following these steps establishes a continuous connection to the remote device, improving your efficiency and support capabilities.

For more detailed instructions, visit our Knowledge Base.

Managing Unattended Access Permissions

We understand the importance of control when it comes to remote access. Here’s how to manage or revoke Unattended Access:

• Client-Side Control: Clients can disable Unattended Access at any time through the HelpWire Client app.
• Operator Control: Operators can manage or revoke access via the HelpWire Web Portal, offering flexibility for endpoint management.

These options ensure both clients and operators have full control over access permissions, maintaining security and compliance.

Built-in Security for Peace of Mind

Unattended Remote Access inherits HelpWire’s robust security measures, including:

• AES-256 Encryption: Ensures all data and connections remain secure.
• Permission-Based Access Control: Guarantees only authorized sessions are established.

You can trust HelpWire to deliver secure and compliant remote access, safeguarding your data and privacy.

Try HelpWire’s Unattended Remote Access Today!

Designed to boost efficiency, streamline workflows, and provide seamless support, HelpWire’s Unattended Remote Access is a game-changer for remote operations. Experience the difference today!

HelpWire is crafted to be both intuitive and powerful, making it easy to use and quick to set up. With Linux support, users can now take advantage of HelpWire's extensive features on a broader array of devices and operating systems. Specifically, HelpWire supports:

• DEB packages: Ubuntu 18.04, 20.04, 22.04, 24.04; Debian 11 "bullseye", 12 "bookworm".
• RPM packages: CentOS 9, RHEL 9, Fedora 39, and 40.

It's important to note that the team is rolling out all functionality step by step, starting with the release of the operator module. The client module is still being tested but will be available soon.

• Wide Platform Compatibility: With native applications for Windows, macOS, and now Linux, HelpWire enables you to support clients no matter which operating system they use.
• Live Support Chat: Communicate with clients in real-time, improving interaction and efficiency during remote assistance.
• Seamless File Transfers: Easily move files between your computer and the remote session using simple copy-paste functionality.
• Quick Session Start: Begin remote sessions effortlessly by sharing a unique link with your client, removing the need for complicated session IDs, passwords, or additional setups.
• Multi-Desktop Management: Control and switch between multiple desktops of a single client, enhancing multitasking and productivity.
• Advanced Security: HelpWire uses top-tier authentication, permission-based access, and AES-256 encryption to secure all data transfers. HTTPS and WSS protocols ensure your sessions are protected in reliable data centers.

At HelpWire, we are dedicated to continuously enhancing our software to serve your needs better. Future enhancements will feature unattended remote access and additional customization options for increased control. Keep informed about these updates and discover how HelpWire can improve your remote desktop experience. Follow us on social media for the latest news and exciting updates!

Here’s how you can get started with HelpWire instantly:

1. Download and open the HelpWire app—no account creation is needed.
   
   
2. Share the connection link with your client.
   
   
3. Access and manage your client's computer as soon as they permit the connection.

This improvement is ideal for those who need quick remote desktop access via HelpWire but prefer to skip the signup process.

Please note: Signing up for a HelpWire account unlocks additional features, including the ability to invite team members, manage client lists, access chat history, and much more.

Keep up to date with the latest HelpWire news and updates. Be sure to follow the HelpWire Team on social media. The team is committed to enhancing user experience and is always happy to provide support for any questions you may have.