We’re thrilled to announce the launch of a completely redesigned HelpWire Web Portal – a modernized interface that not only refreshes the appearance of your everyday tools but also sets the stage for advanced capabilities arriving in the near future.

One of our clients from Nexevolve Pty Ltd. came to us recently with a problem that was simple to describe but tricky to solve. They had just finished developing a custom .NET application designed to push critical data to a hardware device through a COM port. Everything worked perfectly in testing—until they tried to run it in the real-world environment. That’s when they discovered the COM port they needed was already being used by another essential third-party application.

On Windows, there’s a strict rule: a single physical COM port can only be accessed by one application at a time. It doesn’t matter how much you need both programs to get the same data—they simply can’t share it. For our client, this meant a direct conflict. Their brand-new application couldn’t connect to the device unless the existing application was shut down, which wasn’t an option. Both were mission-critical.

You can imagine the frustration. They were staring at a major roadblock that threatened to delay their project, increase costs, and possibly require a redesign of their hardware setup. The need was clear: find a way for both applications to access the same data stream from the COM port, without interfering with each other.

After exploring potential workarounds, they found Virtual Serial Port Driver Pro—our software solution for exactly this type of challenge. The feature that changed everything was Split COM Port. It works by taking one physical COM port and creating multiple virtual copies of it. These virtual ports act just like the original, carrying the same data stream, but each can be accessed independently by a separate application.

Here’s how it played out. We helped the client set up VSPD Pro to take their single physical COM port and split it into two virtual ports. The original third-party application connected to one virtual port, while their new .NET application connected to the other. Both received identical, real-time data from the hardware device. No more port conflicts. No need to rewrite software. No risk of data loss.

The change was instant. As soon as they activated the Split COM Port setup, both applications ran smoothly in parallel. Data flowed exactly as it should, without lag, errors, or corruption. The client was relieved—and impressed by how straightforward the solution was.

One of the biggest advantages of VSPD Pro is that it solves problems like this without requiring any hardware changes. There’s no need to install new boards, add more ports, or rewire anything. Everything is handled at the software level, which saves time, money, and effort. Our client was able to implement the fix in minutes, rather than spending days or weeks on complex alternatives.

In the end, our client not only solved their immediate issue but also gained a long-term advantage. They summed it up: “VSPD Pro saved our project. The Split COM Port feature worked perfectly right out of the box, letting both applications run without conflicts or data loss. We couldn’t have asked for an easier or more reliable fix.”

At Electronic Team, Inc., we’re always looking for new ways to help you work smarter, not harder. And one of our leading apps, Donglify, got an update which will make the work with your colleagues even more effective. We’re thrilled to introduce Team Member Accounts, a major update designed to make device sharing and collaboration easier, more secure, and cost-effective than ever before.

With this feature, each user gets their own “mini-account.” This update brings several advantages compared to the traditional personal subscription model, making it the perfect solution for teams and organizations. Team Member Accounts are available in the Advanced and Enterprise plans. Here’s a look at what you can expect:

1. Access Control

Gone are the days of sharing a single personal account. With Team Member Accounts, each team member can have their own account, ensuring more control over who has access to which devices. This makes it easier to manage device access and enhances security, as users no longer need to share login credentials.

2. Fine-Tuning for Flexibility

One of the best things about Team Member Accounts is the ability to add or delete users at any time. Whether you're growing your team or need to revoke access, managing users is now easier than ever. Plus, you can limit the number of possible connections for each user, giving you even more control over your team’s device usage.

3. Financial Benefits

For teams or businesses, Team Member Accounts offer significant financial advantages. Instead of purchasing a personal subscription for each user, you can now manage all your team’s access through a single, affordable Team Account. This makes it a cost-effective choice for organizations of any size.

Whether you're collaborating on a project or managing operations across your team, Team Member Accounts streamline device sharing and ensure smoother collaboration. By offering greater control, flexibility, and security, this feature gives you more power over how your team works together, without the extra cost.

HelpWire, a remote support solution in our portfolio, has recently introduced several new features and platform improvements focused on usability, control, and infrastructure reliability.

These updates reflect the team’s ongoing effort to simplify remote administration while preparing the platform for long-term growth.

Electronic Team, Inc. is excited to announce the release of Donglify 2.0. In the new version, we’ve added several significant features and improvements designed to make your experience even better.

One of the most anticipated new features in Donglify 2.0 is the integration of the QUIC network protocol. QUIC (Quick UDP Internet Connections) is a cutting-edge protocol developed by Google, designed to establish faster and more secure connections compared to traditional methods like TCP.

By implementing QUIC, Donglify can now connect and work with significantly lower latency and improved reliability. Whether you're connecting to a USB dongle over long distances or experiencing network congestion, QUIC will ensure that your connection remains stable and efficient.

Donglify 2.0 also adds more detail to error messages for unsuccessful connection attempts. Now, if something goes wrong during the connection process, Donglify will inform you of the precise issue and guide you toward a solution. Whether it's related to the network, the device, or any other factor, troubleshooting has never been easier.

We know how important it is for software to be intuitive and easy to use. That’s why we’ve made several UI fixes and improvements in Donglify 2.0. These changes are designed to create a smoother, more enjoyable user experience.

Head over to our website to get started with Donglify 2.0 today!

At Electronic Team, we’re always looking for ways to make your experience smoother and more convenient — and today, we’re happy to announce something you’ve been waiting for: Google Login for FlexiHub!

What does this mean for you? Simplicity. Instead of remembering another password, you can log into your FlexiHub account with just one click using your Google credentials.

We know that remote device management needs to be fast and hassle-free. This update is all about helping you connect quicker, save time, and get straight to work.

Our team has worked hard to make this happen because we care about making your workflow easier and always listen to your feedback.

Ready to try it out? Just update FlexiHub and enjoy instant access.

Thank you for being with us — and stay tuned, more improvements are coming!

At Simbruini Soccorso, a volunteer EMS team based in the remote mountains of Lazio and Abruzzo, Italy, effective communication is vital for successful emergency response. Their mission is to assist Italian EMS services by providing medical aid, disaster relief, and coordination for large events in areas where a rapid response is crucial.

Marco Bogino, a representative of Simbruini Soccorso, shared their experience regarding how FlexiHub helped solve a significant operational challenge.

This case study highlights how Serial Port Monitor can bridge the gap between theory and practice, empowering students to excel in technical fields. At Hochschule Neubrandenburg – University of Applied Sciences, the Geodetic and Measurement Engineering department has been utilizing Serial Port Monitor to give students a deeper understanding of communication protocols in geodetic instruments. Here’s a glimpse into how this innovative tool has transformed learning in the geodetic field.

Martin Kiskemper, a faculty member at Hochschule Neubrandenburg, explains:

“Most of our surveying instruments have a serial port to communicate with a field controller or PC. I show our students the commands and responses between these two components. Serial Port Monitor works perfectly for this purpose.”

Serial Port Monitor has proven indispensable in classroom demonstrations, helping students visualize and comprehend the flow of commands and responses between devices. The setup includes projecting the software’s interface onto a beamer (projector) in the classroom, allowing students to follow the live communication streams in real time.

This hands-on demonstration not only makes lectures more engaging but also prepares students to troubleshoot real-world scenarios they may encounter in their careers.

Electronic Team is delighted to introduce CloudMounter 3.0 for Windows, a significant update designed to enhance your cloud management experience. This release brings expanded functionality and a series of improvements aimed at providing a faster, smoother, and more reliable tool for your daily tasks.

The highlight of this update is the addition of support for Box and MEGA. With these integrations, Windows users can now seamlessly access and manage their files from these popular cloud platforms directly within File Explorer.

Beyond the new services, CloudMounter 3.0 focuses on refining the overall experience. We’ve enhanced the speed and stability of online file operations and made improvements to the performance of Google Drive, Dropbox, and OneDrive connections.

This update also resolves several technical issues, including errors while connecting to FTP servers, issues with file uploads after restarting the application, as well as problems with installation on Arm-based PCs.

CloudMounter 3.0 represents another step forward in our mission to simplify cloud file management for Windows users. Explore the new features and improvements and see how they can make your daily workflow more efficient.

Click here to view the full changelog.

Learn more about CloudMounter for Windows

Download CloudMounter for Windows

We’re thrilled to introduce HelpWire’s Unattended Remote Access! This powerful feature allows operators to connect to remote computers and devices without needing the client’s presence. Once the initial permissions are set, you can access the remote endpoint at any time—even if it’s idle or logged out—as long as it’s powered on and connected to the internet.

• Windows: Fully supported.
• macOS: Currently in final testing and coming soon.

Note: Unattended Remote Access is currently in testing to evaluate server performance under heavy use. During this phase, users can connect to an unlimited number of unattended endpoints. After testing concludes, limits on unattended devices per user will be introduced.